Areas of Expertise

Business Process Reengineering

“Using Radical Change to Improve Organizational Performance”

 

by Peter Roest | Managing Partner,  June 1st, 2016

Sometimes-radical redesign and reorganization of an enterprise is necessary to lower costs and increase quality of service. Business Process Reengineering (BPR) is the practice of rethinking and redesigning the way work is done to better support an organization’s mission and reduce costs.

Reengineering starts with a high-level assessment of the organization’s mission, strategic goals, and customer needs.

Basic questions are asked, such as “Does our mission need to be redefined? Are our strategic goals aligned with our mission? Who are our customers?” An organization may find that it is operating on questionable assumptions, particularly in terms of the wants and needs of its customers.

Only after the organization rethinks what it should be doing, does it go on to decide how best to do it.

BPR projects are typically aligned along 7 principles to streamline the work process and thereby achieve significant levels of improvement in quality, time management, speed and profitability:

  1. Organize around outcomes, not tasks.
  2. Identify all the processes in an organization and prioritize them in order of redesign urgency.
  3. Integrate information processing work into the real work that produces the information.
  4. Treat geographically dispersed resources as though they were centralized.
  5. Link parallel activities in the workflow instead of just integrating their results.
  6. Put the decision point where the work is performed, and build control into the process.
  7. Capture information once and at the source.
  8. .

The Accelerate Evolution team has accumulated many years of experience through in-depth exposure to BPR exercises in large multinational and regional organizations alike.

Contact us to learn more about how we can help your organization transform itself to improve the here and now and be better prepared for the future.